Carolee Colter

Since 1984, Carolee Colter has consulted for consumer and worker co-ops and other small community-based businesses. Carolee started her career working for a co-op warehouse in 1973 and right away found that human resources were her niche because she has always been interested in what makes for a positive workplace. Throughout the years, she has helped hundreds of co-ops develop human resources policy, job descriptions, and training and evaluation programs.

Using a collaborative problem-solving approach, Carolee helps co-ops to create productive and satisfying workplaces. “The foundation of all the consulting I do is listening. People are more willing to embrace a decision if they have a voice and are heard. Every person brings a valuable perspective,” she said.

Carolee’s services include:

  • Supervision training and team-building for management teams
  • Organizational structure and staffing plans for expansions
  • Employee surveys for monitoring staff treatment
  • Human resource systems audits
  • Assisting boards in hiring and compensating co-op management
  • Pay scales and pay raise systems
  • Co-presenter of “Rising Stars,” a three-day leadership seminar designed specifically for department managers of natural food stores. www.risingstarsseminar.com

“The employee survey reporting that you did recently for BriarPatch was the best I’ve seen. The analysis was thorough, methodology was logical and the recommendations were on target with the findings of the survey. Well done!”

— Debbie Plass, President, Board of Directors, BriarPatch Community Market, Grass Valley, Calif.

“I want to take this opportunity to report on the power of your last consulting. The management team has really jelled, are taking accountability issues seriously, raising the bar and becoming quite effective…The management team credits your work with the new outlook.”

— Margo O’Brien, General Manager, St. Peter Food Co-op, St. Peter, Minn.

“Thank you for all your incredible work and vast experience. The staff and managers alike truly enjoyed sharing in your energy and perspectives. We would not be where we are now…without you in the process.”

—Liza Tedesco, General Manager, Chico Natural Foods Co-op

Articles from CDS Consulting publications

Case Study: Strategy for Success through HR Excellence. Solutions: November-December 2010
Happy, Happy?. Solutions: November-December 2010
Promote Culture of Growth by Fostering Great Workplaces. Solutions: November-December 2010
Welcome, Carolee and Mary!. Solutions: March-April 2009

Articles in Cooperative Grocer or other publications

Evaluating the General Manager. July-August 2009
Cooperative Model Grievance Project.. A Cooperative Board Leadership Development (CBLD) project, Fall 2009
A Cooperative Grievance Procedure.. January-February 2010
Hiring a General Manager.. November-December 2008.
Preparing for Disaster.. January-February 2007
Home-Grown Talent.. January-February 2006.
What We Pay.. September-October 2006. With Peg Nolan
It's Not Really a Co-op.. July-August 2004
Does Merit Pay Really Work?. July-August 2003
When Depression Becomes a Management Issue.. Natural Foods Merchandiser December 2005
Knowledge is Power in Minimizing Staff Turnover.. Natural Foods Merchandiser March, 2007
Avoiding Post-Expansion Burnout.. January-February 2005
Help Shift Workers Walk a Mile in Each Others_ Shoes.. Natural Foods Merchandiser March 2004
All Your Folks Need Strokes to Keep the Workplace Productive.. Natural Foods Merchandiser September, 2005
Act Now to Ensure Your Workers_ Safety.. Natural Foods Merchandiser April 2008
A Near Miss at Mississippi Market.. January-February 2001
Counting on Co-op Employees.. March-April 2009

Other works by this consultant

The Cooperative Livable Wage Model:
A model for calculating a livable wage for any community in the U.S.
Carolee Colter
Produced for Cooperative Grocers Information Network, 2003 and updated yearly.
Available for sale on CGIN.

Hiring a General Manager: A Food Co-op Toolbox Manual
Carolee Colter
Published by NCGA, December 2008
Available for sale on CGIN.coop

Retail Basics—Supervision and Team-building
Carolee Colter
June 2010
Available for sale on CGIN